Frequently Asked Questions
Everything you need to know about your orders and official Bruce Springsteen merchandise.
When will my order ship?
Standard processing time is 3-5 business days. Once shipped, you will receive a confirmation email with a tracking number. Please note that pre-order items will ship according to the date listed on the product page.
What is your return policy?
We offer returns and exchanges on most items within 30 days of delivery. Items must be in their original, unworn, and unwashed condition with all tags attached. Music media such as vinyl and CDs must be unopened.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please be aware that local customs duties and taxes may apply.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can also log into your account on our store to view your order status and history.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Google Pay for a faster checkout experience.
What should I do if my item arrives damaged?
If you receive a damaged or defective item, please contact our customer support team immediately with your order number and a photo of the damage. We will arrange for a replacement or a full refund at no additional cost.